Slice machine warranty

I just purchased my Slice machine in December 2010, and it was giving me really wonky cuts recently.  I contacted Making Memories customer service by email and was given instructions how/where to properly return it, as it is still under warranty.  They received the Slice and were going to see if they could repair it or not.  Apparently, it has issues, because they have shipped a new one to me today!  I think that is excellent customer service.  I will let you know how the new one works out.  I hope all will be well with the new one, as I really do love that little machine and the design cards that I have for it.